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Privacy Policy


What information do we collect?

We collect information from you, our subscriber, when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit the public portion of our site anonymously.

What do we use subscriber information for? 

Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience 
(your information helps us to better respond to your individual needs);
  • To improve our website 
(we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To process transactions;
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a survey or other site feature;
  • To send periodic emails to account owners/subscribers (i.e. health care professionals or researchers);
  • The email addresses subscribers provide for order processing, will only be used to send information and updates pertaining to the order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
 
Email addresses of subscribers' clients, patients or research participants will only be used to respond to their customer service requests or to assist with site problems.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
 
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or that of your clients, patients or research participants. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
 
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
 
If you cancel your account, data will be maintained for one calendar year or until you request the data be permanently deleted.

California Online Privacy Protection Act Compliance 

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), our policy is located at .

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at SymptomReporting.com

Your Consent 

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. This policy was last modified on 09/13/13

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:
Phone: 585-789-1SBR (727) or This email address is being protected from spambots. You need JavaScript enabled to view it.

 For Research 

Symptomreporting.com can be used for research purposes by subscribers. Research participants will not be contacted other than responding to customer service  inquiries by the participants or addressing site problems. Research data will be permanently deleted at the end of the research study upon request of the Subscriber (Research director).